There are many different ways you can use our services – to search for and share information, to communicate with other people or to create new content. When you share information with us, for example by creating a Tradimo Account, we can make those services even better – to show you more relevant content, to help you connect with people, enjoy Premium services or to make sharing with others quicker and easier. As you use our services, we want you to be clear how we’re using information and the ways in which you can protect your privacy.
What information we collect and why we collect it.
How we use that information.
The choices we offer, including how to access and update information.
We’ve tried to keep it as simple as possible, but if you’re not familiar with terms like cookies, IP addresses, pixel tags and browsers, then read about these key terms first. Your privacy matters to Tradimo so whether you are new to Tradimo or a long-time user, please do take the time to get to know our practices – and if you have any questions contact us.
Information we collect
We collect information to provide better services to all of our users – from figuring out basic stuff like which language you speak, to more complex things like which course you might like to take next.
We collect information in the following ways:
The information you give us. For example, many of our services require you to sign up for a Tradimo Account. When you do, we’ll ask for personal information, like your name or email address to store with your account.
Information we get from your use of our services. We collect information about the services that you use and how you use them, like when you watch a video in a course. This information includes:
We collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number). Tradimo may associate your device identifiers or phone number with your Tradimo Account.
When you use our services or view content provided by Tradimo, we automatically collect and store certain information in server logs. This includes:
- details of how you used our service, such as the time spent watching a video.
- Internet protocol address.
- device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL.
- cookies that may uniquely identify your browser or your Tradimo Account.
When you use Tradimo services, we may collect and process information about your actual location to show you the most relevant content in your language or country. We use various technologies to determine location, including IP address, GPS, and other sensors that may, for example, provide Tradimo with information on nearby devices, Wi-Fi access points and cell towers.
Unique application numbers
Certain services include a unique application number. This number and information about your installation (for example, the operating system type and application version number) may be sent to Tradimo when you install or uninstall that service or when that service periodically contacts our servers.
We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.
Cookies and similar technologies
We and our partners use various technologies to collect and store information when you visit a Tradimo service, and this may include using cookies or similar technologies to identify your browser or device. We also use these technologies to collect and store information when you interact with services we offer to our partners, such as advertising services.
You can change your cookie settings and consent here.
Information we collect when you are signed in to Tradimo, in addition to the information we obtain about you from partners, may be associated with your Tradimo Account. When information is associated with your Tradimo Account, we treat it as personal information. For more information about how you can access, manage or delete information that is associated with your Tradimo Account, visit the Transparency and choice section of this policy.
How we use the information we collect
We use the information we collect from all of our services to provide, maintain, protect and improve them, to develop new ones, and to protect Tradimo and our users. We also use this information to offer you tailored content – like giving you more relevant new course suggestions.
We may use the name you provide for your Tradimo Profile across all of the services we offer that require a Tradimo Account.
If you have a Tradimo Account, we may display your Profile name, Profile photo, and actions you take on Tradimo in our services, for example when you make a comment or post. We will respect the choices you make to limit sharing or visibility settings in your Tradimo Account.
When you contact Tradimo, we keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.
We use information collected from cookies and other technologies, like pixel tags, to improve your user experience and the overall quality of our services. For example, by saving your language preferences, we’ll be able to have our services appear in the language you prefer.
Tradimo processes personal information on our servers in many countries around the world. We may process your personal information on a server located outside the country where you live.
Transparency and choice
People have different privacy concerns. Our goal is to be clear about what information we collect so that you can make meaningful choices about how it is used. For example:
You may set your browser to block all cookies, including cookies associated with our services, or to indicate when a cookie is being set by us. However, it’s important to remember that many of our services may not function properly if your cookies are disabled. For example, we may not remember your language preferences.
Information you share
Many of our services let you share information with others. Remember that when you share information publicly, it may be indexable by search engines.
Accessing and updating your personal information
Whenever you use our services, we aim to provide you with access to your personal information. If that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we may ask you to verify your identity before we can act on your request.
We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup systems).
Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.
Information we share
We do not share personal information with companies, organizations and individuals outside of Tradimo unless one of the following circumstances applies:
With your consent
We may share personal information with companies, organizations or individuals outside of Tradimo when we have your consent to do so. We require opt-in consent for the sharing of any sensitive personal information.
For external processing
For legal reasons
We will share personal information with companies, organizations or individuals outside of Tradimo if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
- meet any applicable law, regulation, legal process or enforceable governmental request.
- enforce applicable Terms of Service, including investigation of potential violations.
- detect, prevent, or otherwise address fraud, security or technical issues.
- protect against harm to the rights, property or safety of Tradimo, our users or the public as required or permitted by law.
We may share non-personally identifiable information publicly and with our partners – like publishers, advertisers or connected sites. For example, we may share information publicly to show trends about the general use of our services.
We work hard to protect Tradimo and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:
We encrypt many of our services using SSL.
We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
We restrict access to personal information to Tradimo employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
We work with the following service providers who may be processing your data while providing their services to us and save data for the duration that we provide services to you. All of them are world-leading services in their areas and adhere to very strict privacy and data security standards such as “PrivacyShield”, the certification mechanism for US companies. We have concluded strict data processing agreements with these companies that require them to maintain the highest security standards in processing any data:
The Rocket Science Group LLC d/b/a MailChimp helps us send newsletters if you opt into receiving them and help us measure the success of the newsletters by sharing with us who has been opening or clicking emails and who has not. We use this to write more and more relevant newsletters. You can unsubscribe from the newsletters at any point. The link to do so is part of every email.
LogMeIn Inc. helps us organise webinars through its GoToWebinar software. They share with us who has been attending a webinar and who has not, once someone has registered for a webinar.
Hubspot, Inc. helps us manage our customer contact information and to track which user status you have in our system, e.g. if you are a premium member or a regular student and we also use them to host our blog and news section at https://blog.tradimo.com]. We also use them for sending email newsletters if you have opted into the newsletters. You can unsubscribe from the newsletters we send via them directly in the newsletter at any time.
Google Ireland Limited helps us with our customer service emails if you send an email to firstname.lastname@example.org or email@example.com or any of our team members. They also help us collect insights about our website traffic and usage of our website via Google Analytics and to show advertisement on our website via Google Doubleclick for Publishers.
Amazon Web Services, Inc. helps us host our website and run our servers. When you use our services, your login and usage data is saved there in an encrypted and protected format.
LiveChat Inc. helps us provide customer service via live chat on our site. Any information you have provided us via LiveChat can be removed at any point. You just have to send an email to firstname.lastname@example.org to let us know that you would like the information to be removed.
Slack Technologies Limited helps us manage our premium community which you can join at https://learn.tradimo.com/signal-community . You can delete your slack account on the slack website.
Taxamo helps us determine the right amount of VAT to charge for course purchases at https://learn.tradimo.com/courses. This is a legal requirement that you cannot opt out of since we need to be able to provide proof of having charged the right VAT and pay the correct VAT in every country.
Adyen BV, Braintree Payments and PayPal Inc. help us process payments. Payment processing and the data collected while doing so is a legal requirement that you cannot opt out of.